Toshiba Strata CS Phone System - Overview

Flexible solutions for the way your company communicates.
The Toshiba Strata CS communication server brings advanced telephony features to the desktop computer and gives you control of your telephone calls and voice mail directly from your desktop PC through a graphical user interface. By integrating multi-line calls and voice mail with the Local Area Network, you can easily communicate using your PC as well as your telephone, maximizing your ability to access and share information.

Toshiba Strata CS combines the power of the desktop computer with the most advanced communications technology available.

• Fully integrated telephone system using a single server

• Private Branch Exchange (PBX) functionality

• Voice-guided telephone user interface

• Graphical User Interface (GUI) for desktop PC integration

• Interactive Voice Response (IVR) application ready

• Software Development Kit (SDK) makes it easy to customize systems for IVR applications

The Toshiba Strata CS system includes:

• A Windows NT® 4.0 server running software for the Toshiba Strata CS telephony server, Microsoft SQL Server, and Toshiba Strata CS Administrator

• Analog telephone stations using standard RJ11 connections

• Optional client workstations using Local Area Network (LAN) connectivity for graphical user-based telephone control

Upgrades, administration, and ROI come easy.

• Industry-standard open architecture hardware and software components — expand your system quickly and easily

• Windows®-based administration tools

back to top

A thoughtful design makes communication simple.

• Access most Toshiba Strata CS features via your telephone’s Commands prompts

• The optional Toshiba Strata CS client application gives you the ability to make and receive calls, check voice messages visually, and access all system features directly from any Windows 2000, 98, ME, or Windows NT computer on the your network

back to top

Flexibility for any businesses of any size.

• Systems as small as 4 trunks and 8 stations.

• A fully configured Toshiba Strata CS system accommodates 96 trunks and 264 stations.

• Trunk and station interface is accomplished by installing Intel®/Dialogic® boards in the Toshiba Strata CS server

• Trunk interfaces support analog loop start trunks, analog Direct Inward Dialing (DID) trunks, T1 digital trunks, E1 digital trunks, Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) and Basic Rate Interface (BRI)

• Station interfaces support digital telephones, analog telephones, and IP telephones

• The Internet telephony interfaces support Internet Protocol (IP) calls via the integrated gateway function

back to top

IP Telephone Compatibility

• Compatible with both IP telephones and traditional telephones (analog & digital)

• Internet/intranet calls can be placed from Strata CS desktop via an IP, analog or digital telephone through the gateway to a remote IP telephone, a PC using NetMeeting or Quicknet, or another Toshiba Strata CS system

• IP telephone users have the same feature set and functionality as those using analog telephones

• Remote IP telephone users have similar usage of station and client functions as a virtual station

back to top

Analyze Efficiency with Call Center Reporter

• The optional Strata CS Call Center Reporter enables you to generate a variety of reports about your company’s telephone activities--from call volumes to trunk usage

• If you operate ACD call center, Call Center Reporter reveals information on agent efficiency, average hold time, abandoned calls, percentage of calls completed, wait times, account codes, workgroups and more

• All reports are run directly from the Toshiba Strata CS Server and provide latest data

• Easily access Call Center Reporter from the Client screen’s menu bar The Perfect Small Business Phone System.

back to top