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Avaya Partner
Avaya PARTNER®
Advanced
Communications System (ACS)
Over 1
million systems sold
Contact Centers Unified Communication ServicesIP Telephony
The power your
growing business needs. Get the powerful communications
capabilities your growing business needs in a solution
designed to streamline the flow of information and lower
your calling costs. With more than one million systems sold,
PARTNER ® ACS has proven its value and reliability over and
over. Take a look at what it can do for you.
Built-in
calling Unified T1/sDSL Cell Phone Remote Call features
messaging connections Connect Forwarding.
Get standard
features Simplify and expedite Get more phone lines for When
you are not in the Have calls forwarded that many other
systems your communications less—connect your office,
PARTNER ACS can to an external number don’t have, or charge
by managing voice PARTNER ACS to the have calls ring
simultawhen you are out of the extra for, like Caller ID,
mail and e-mail in same T1 or sDSL line neously on your cell
office, or after hours, 5-party conferencing one mailbox.
that delivers your high-phone and then have so you never
miss and much more. speed Internet access. PARTNER Messaging
any calls take a message if you don’t answer.
Look at just a few of the
powerful capabilities that set PARTNER ACS apart.
Avaya
PARTNER ACS
delivers powerful capabilities in a system that is simple to
use, easy to expand and cost-effective to own. That’s why it
is the system of choice for more than one million businesses
worldwide.
Designed by
Avaya Labs, Avaya PARTNER ACS is much more than just an incredibly
reliable phone system—PARTNER delivers the capabilities that
streamline information flow, lower communications costs and
help everyone in your company work more effectively. Take
advantage of built-in Caller ID, sophisticated messaging
options.
sDSL and T1
capabilities, powerful call handling, ease of
administration, call coverage and more. Add features and
capacity as your needs grow and change, without giving up
the renowned quality, reliability, or simplicity of PARTNER
ACS. And take advantage of an array of full-featured wired
and wireless phones.
For power and
simplicity in an extremely affordable communications system,
take a closer look at the Avaya PARTNER System.
Avaya
PARTNER ACS
will keep your communications simple and cost-effective,
with:
Easy call
management. Avaya PARTNER ACS was designed so it is easy for
everyone to manage calls. Red and green indicator lights on
PARTNER phones make it easy to handle incoming calls even
during the busiest times. Backlit display sets allow you to
make full use of incoming Caller ID (no need to invest in
special Caller ID modules or display units).
Easy wired,
wireless and messaging connections. Take advantage of all of
the Avaya PARTNER system’s capabilities at your desk, or when
moving around your business with a full-featured Avaya TransTalk® wireless phone. Have calls ring simultaneously at
your desk and your cell phone. Access voicemail and e-mail
from anywhere, via PC, phone or laptop.
Easy system
growth. Adding more lines or stations is easy—just add more
plug-in cards, and connect the new lines and stations. With
a starting capacity of 5 lines and 9 stations, the Avaya
PARTNER ACS R7 Processor is ready to meet your needs right away and
to set the stage for future growth. When it’s time to
upgrade to a future system soft-ware release, it’s all done
through PCMCIA cards. Many applications, like Avaya
PARTNER Voice
Messaging, come on plug-in cards.
Easy to add
accessories. The Avaya PARTNER ACS supports enhanced tip/ring
connectivity, so a wide range of adjunct devices can be
easily attached to the system such as fax machines or credit
card readers— ensuring that the PARTNER system can meet a
host of business needs.
Easy to
administer. Any user can easily administer the system
through simple commands on their PARTNER phone. The entire
Avaya PARTNER ACS can be configured or reconfigured with a PC,
even from an off-site location. This saves the customer from
having to schedule and participate in an on-site visit for
administering the system.
The Avaya
PARTNER
ACS also provides a second serial port for PC administration
and built-in system-wide backup & restore functionality.
This can prevent lengthy downtime if service issues arise.
Just a few of
the ways Avaya
PARTNER ACS will keep your communications simple
and
cost-effective.
When your
communications are easy to manage, everyone in your
organization operates more effectively. Inside and outside
your office, Avaya PARTNER ACS is designed to keep everyone in
touch.
Are you often
on your cell phone or working at remote locations? Avaya
PARTNER
ACS will find and deliver your calls to you. For example,
with Cell Phone Connect, you can have calls ring
simultaneously at your desk phone and your cell phone. You
can answer calls at either place. If you are on your cell
phone, but just walking into your office, you can continue
the call on your desk phone without interruption. And if you
are unavailable, you can arrange to have your normal call
coverage take over—whether it is to have the call go to
messaging on your PARTNER system, to your cell phone or to
an assistant.
PARTNER ACS
makes it easy to manage your voice mail and e-mail in one
mailbox. See all your messages altogether. Access your voice
mail without having to dial in. Save and forward voice
messages the same way you do e-mail. PARTNER Messaging will
deliver its messages directly to your existing e-mail server
via your LAN in an e-mail-compatible format. Voice mail will
appear in the listing of e-mails with the voice portion
attached as a WAV file.
Can you
respond to the individual needs of customers by routing them
quickly to the person best able to handle their call? When
your top customers call, can you properly recognize them?
With PARTNER ACS you can do all of this and more. PARTNER
ACS supports customer service with a variety of built-in
features and options designed to build and enhance customer
relationships.
PARTNER
6–Button is a basic, cost-effective unit with 4 programmable
line/ feature and 2 intercom buttons.
PARTNER ACS
offers a range of telephone sets in black, gray or white.
Dual red and green LED indicator lights make it easy to
manage calls even during the busiest times (e.g.,
identifying whose call is on hold). Backlit display sets
allow you to make full use of incoming Caller ID. There is
no need to invest in separate Caller ID display
units—another way you save. And all features are accessible
on the TransTalk
wireless handsets.
PARTNER ACS
helps you service your most important callers with built-in
Caller ID. Name and number appear simultaneously during
ringing—there is no need to obtain any additional hardware.
Caller ID is fully functional on the optional TransTalk
wireless handsets. Caller ID information is displayed even
when transferred from an auto attendant.
(Note: Subscription
to Incoming Caller ID service from a
local telephone company is required.)
Always having
to go through a receptionist or listen to the prompts on
an auto attendant can be frustrating. With Direct
Inward Dialing (DID) PARTNER ACS offers outside
callers an alternative, allowing them to dial an
extension directly. DID not only enhances customer service
but it also takes pressure off a busy receptionist.
Customers and others who call regularly can get to the
right person immediately.
When you are
away from your phone—in the warehouse,
down the hall, or in an adjacent
building—important decisions get delayed
and calls go unanswered. With a
wireless phone, no one ever has to be out of
touch. PARTNER ACS provides
cost-effective, Avaya-designed wireless offers to meet
your mobility needs.
A flexible, wire-less handset
that connects directly to PARTNER ACS.
For your employees who have a need to
be away from their desks—out on
the shop floor, the car lot, the loading
dock, the warehouse—and yet want to
take and make important calls,
TransTalk 9040 is the way to go.
Comes with the
2-line by
24-character backlit display,
16-line/feature buttons, 2
intercom buttons and 4
other programmable
feature buttons.
With its
display and large number
of line/feature
buttons, the 34D is an
ideal choice as an
executive phone and
for attendants.
You can use
your PARTNER ACS to create and enhance your customer
relationships by setting up calling groups inside
your organization. Program PARTNER ACS to
distribute incoming calls among a group of extensions in
sales, customer service or other departments. Specific lines
can be programmed to ring agents or group members
directly in up to 7 Hunt Groups, improving call
handling. Live Call Screening and Record-A-Call
options also help you to customize and
improve your customer interactions.
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Avaya
PARTNER
Controlling costs
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Avaya
PARTNER Cost-effective features
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Avaya
PARTNER Take
advantage of T1
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Avaya PARTNER
ACS at a Glance
Maximum
Capacities Stations/endpoints: 48
Trunk
capacity: 31
Trunks
supported Voice lines, T1 (fractional)* and voice over sDSL
Messaging Auto
attendant, call routing and messaging via two options:
PARTNER Voice Mail and PARTNER Messaging. Unified Messaging
available with the latter.
Phones Avaya
offers a wide range of 6-, 18-, and 34-button phones,
attendant consoles and TransTalk wireless handsets. All
PARTNER phones are fully functional on the Avaya MERLIN
MAGIX system.
Accessories
Easily connect a wide range of accessories and adjunct
devices without adding more phone lines.
*Requires
optional PARTNER ACS T1 Module about an upgrade to the Avaya
MERLIN MAGIX® Integrated System, you can reuse your
telephones and adjunct equipment.
Calls that go
unanswered add up to lost sales and dissatisfied customers.
Instead of adding extra staff, take advantage of the call
routing capabilities of a PARTNER system that distribute
calls in your business quickly and cost-effectively.
The messaging
systems available with PARTNER ACS are more than just an
easier, better way to take messages. They also save money by
providing 24-hour call coverage, by freeing up support staff
for other tasks and by enabling users to remotely retrieve
voice messages as e-mail.
With the
PARTNER system, you can take a full-featured wireless phone
anywhere in your business. Reduce missed calls and lost
business. Eliminate expensive wiring runs.
When you know
which calls are a part of which jobs, it adds up to accurate
reimbursement and lower costs. The standard SMDR port
provides a printout of call activity—giving you all the
information you need to track calls and prevent misuse. You
can also take advantage of optional call accounting
capabilities to manage and control toll spending.
Don’t pay for
extra dedicated lines and expensive adapters for connecting
devices like fax machines and credit card readers. With the
Avaya PARTNER system enhanced tip/ring capabilities, you can plug
them in at any extension, or into any station port.
Don’t let your
incoming calls manage you—use built-in call tracking or
optional call reporting software to analyze your calling
patterns. Using this information to adjust your call routing and
staffing saves you money.
Messaging is
a critical part of any communications solution. Wherever you
are working, messaging helps everyone share information and
stay connected to customers, colleagues and suppliers with
24-hour availability. To meet the needs and budgets of
growing companies.
Your Avaya
Business Partner will help you decide which is the right
solution for you. Whichever you choose, it’s easy to add
capacity and take advantage of unified voice/e-mail
messaging and other powerful features included in the latest
releases that make your messaging solution work even harder
for you, such as:
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Auto
copy—if you choose, messages left in multiple mailboxes
can be automatically copied to a single mailbox.
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Easy
message previews—change the order in which messages are
played, easily back-up and replay, speed up or slow
down.
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Centrex
call transferring—Avaya PARTNERMessaging works with Centrex
so you can link multiple offices transparently.
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Special
capabilities for cell phone users—Avaya PARTNER Messaging has
special features that allow you to scan the content of
the new messages in your mailbox with minimal keystrokes
(and without changing the status of those messages) and
also return automatically to the last message heard if
your connection is dropped.
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